VoIP Fax Might Work, But There Are More Reliable Options
Tech Republic
JANUARY 1, 2025
With so many easier alternatives for sending docs, VoIP fax is a lousy strategy. Learn why fax fails over VoIP and what you can do instead.
Software Virtualization VOIP 
VoIP enhances customer experience for high-end travelers
IT Toolbox
FEBRUARY 9, 2017
Grace Bay Resorts, a boutique developer and operator of high-end luxury resorts and branded residences, has turned to CaaS provider AVOXI for a suite of integrated cloud communications - including a cloud-based phone system, virtual contact center software, a VoIP gateway and international toll free numbers.
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How to Future-Proof a VoIP Phone System + Keep Costs Down
Tech Republic
SEPTEMBER 20, 2024
Discover how to get a VoIP phone system that saves you money without sacrificing the features and capabilities you need.
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Is a Virtual Contact Center Viable for Busy Companies?
Tech Republic
AUGUST 29, 2024
Discover why a virtual contact center is a no-brainer for cutting costs, enhancing customer experiences, and letting agents work remotely.
Virtualization 114
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Cloud PC preps Grant Thornton for hybrid future
CIO Business Intelligence
AUGUST 8, 2022
The UK-based accounting and tax consulting firm was one of few accountants in the UK that weathered the 2020 tax season without a hitch, thanks to its early bet on SaaS, Microsoft Azure, and software-defined networking. We increased our resources by a couple hundred people, and we couldn’t have done it without the Virtual Desktop.”.
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Busting 4 common SD-WAN misconceptions
CIO Business Intelligence
AUGUST 31, 2023
Legacy network shortcomings led to the rapid growth of software-defined wide area networking (SD-WAN). SD-WAN = uCPE + SSE : Universal customer premises equipment (uCPE) that is stitched together with different virtual machines and security service edge (SSE) components that come from different vendors creates complexity.
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A Virtual Switchboard Is Ideal for the Remote Office
Tech Republic
JANUARY 1, 2025
Learn why even the cheapest cloud phone system has a virtual switchboard that beats most hardware alternatives on price and complexity.
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How to Set Up a Virtual Call Center the Right (& Easy) Way
Tech Republic
DECEMBER 20, 2024
Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.
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Business VoIP vs Traditional PBX Systems
Galido
MARCH 31, 2019
Information Technology Blog - - Business VoIP vs Traditional PBX Systems - Information Technology Blog. A VoIP phone, also known as a SIP phone or Softphone, uses Voice Over IP (VoIP) to make and transmit phone calls over an IP network, such as the Internet. What is a VoIP PBX? So, VoIP is not a service but a technology.
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5 Signs You Need a Virtual Firewall to Secure Your Cloud
Tech Republic
JANUARY 10, 2025
Discover when a virtual firewall excels plus its advantages over traditional options so you can determine if it's right for you.
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Fountainhead: The End of the Laptop-Centric World?
Fountainhead
NOVEMBER 5, 2012
Insights into Data Center Infrastructure, Virtualization, and Cloud Computing. Each time Margo takes on a new client, they issue her firm a corporate laptop, usually equipped with VPN software and a 2-factor security app with a physical fob. Enter the concepts of "Mobile applications" and "Virtual desktops". Fountainhead.
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Things to look for in a VOIP Business Provider
Galido
JUNE 14, 2016
Here are some things to be look for and be aware of when choosing a VoIP provider. VoIP Technology. The principals of VoIP calls are similar to traditional digital phones which involves signaling, channel setup, digitizing analog signals, and encoding. The low cost of VoIP is most appealing to subscribers and businesses.
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Cloud Platform offers electric cooperatives broadband phone service solution
IT Toolbox
MARCH 7, 2017
Cloud Voice Platform is a web-scale, turnkey virtualized software solution that enables cable, mobile, telco and other broadband providers to rapidly customize, launch and profit from VoIP and UC services.
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How Outbound Call Center Software Grow Your Business?
Galido
SEPTEMBER 24, 2018
Information Technology Blog - - How Outbound Call Center Software Grow Your Business? This is call center software. Call center software comes in different way function. VoIP and hosted software that has made reality the hosted call center environment. Categories of Call Center Software.
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Latest on SolarWinds Cyber Attack: 'Grave Impact'
SecureWorld News
DECEMBER 15, 2020
Until such time as CISA directs affected entities to rebuild the Windows operating system and reinstall the SolarWinds software package, agencies are prohibited from (re)joining the Windows host OS to the enterprise domain. through 2020.2.1 HF1, from their network. Additionally: a. CISA spells out 'grave impact' to U.S. Government.
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Buyer’s guide: Secure Access Service Edge (SASE) and Secure Service Edge (SSE)
Network World
JUNE 6, 2024
Leading vendors for SASE Functionally, the five main pillars of SASE are software-defined wide area network ( SD-WAN ), firewall as a service ( FWaaS ), secure web gateway (SWG), cloud access security broker ( CASB ), and Zero Trust network access ( ZTNA ). or whether more than one agent is required. What can you do with ZTNA?
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Tech23: SaaS/ In the cloud panel: Angusta, IPScape, MyCosm, Tagmotion
Trends in the Living Networks
OCTOBER 27, 2009
Full call center software available as a service, providing direct VoIP linkage to the cloud, enabling the implementation of a call center platform within days (or minutes). They see the 10 million users of 3D CAD software as a key potential market. Partners with Salesforce and has a run rate of $2 million.
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When Customers Adore Queue Callbacks (+3 Times They Don’t)
Tech Republic
NOVEMBER 19, 2024
Here’s why these virtual holds are a win-win for call centers. Your customers and agents will thank you for adding queue callback.
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Product Review: Paessler PRTG Network Monitor
Galido
JUNE 28, 2018
This network software is not only powerful but also easy to use. PRTG is network software that monitors your entire infrastructure 24 hours a day, 7 days a week, and alerts you to problems before users even realize it. Monitoring of virtual servers. Monitoring QoS (Quality of service, for example, to monitor VoIP).
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Are you using CLI for advanced call handling? Is Caller ID supporting your process?
Spearline Testing
APRIL 25, 2019
Contact center software has several fantastic functions which leverage CLI presentation to improve business performance - for both inbound and outbound call flows. Increasingly, contact centers are using virtual hold technology to manage queues, enhance customer experience and improve operations. Virtual hold callbacks are impacted.
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Apple doubles down on controversial decision to reject email app Hey
The Verge
JUNE 18, 2020
In a letter sent to Hey creator Basecamp and obtained by The Verge , Apple outlines the App Store rules it says the Hey app breaks and advises the company to adhere to developer guidelines if Basecamp wishes to continue updating the software on iOS or release it for the Mac. The fight comes at precarious time for Apple.
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Why Technology in Learning And Development Requires Heavy Investment
Hacker Earth
AUGUST 11, 2023
Let’s find out more about software tools that are available and how they can be used. Virtual reality and augmented reality You may have already heard of immersive technologies like virtual reality (VR) and augmented reality (AR). Businesses would need to find more money in their L&D budget to use this software.
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Technology Short Take #44
Scott Lowe
SEPTEMBER 3, 2014
Some argue that tight integration is required; others point to streaming video services and VoIP running across the Internet and insist that no integration or interaction is needed. Is Intel having second thoughts about software-defined infrastructure? Virtualization. Servers/Hardware. Running Hyper-V with Linux VMs? LTS server.
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Will cognitive networks enable better conversations in the future?
Spearline Testing
JULY 16, 2019
The telecoms industry has undergone a fundamental transformation with the decline of traditional landlines and the rapid evolution of technologies such as smart devices, Voice over Internet Protocol (VoIP), the Internet of Things (IoT), 5G, and cloud computing. The evolution to cognitive networking takes things a step further.
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Technology Short Take #61
Scott Lowe
FEBRUARY 11, 2016
Only a year late, I found this article about Cisco IOS XRv (as in “virtual”). Fournova Software, makers of the OS X-specific Git client Tower , have an article listing 5 tips to be more productive with Dash. Virtualization. (The article also goes on a bit of a rant against OpenBSD, but that’s a discussion for a different day.).
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6 Contact Center Trends That Don’t Involve AI (+2 That Do)
Tech Republic
OCTOBER 29, 2024
Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or machine learning.
Trends 114
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7 Causes of Call Center Burnout Any Employer Can Address
Tech Republic
OCTOBER 11, 2024
Learn practical steps for recognizing and responding to call center burnout — before it’s too late.
VOIP 117
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How to Use a Conference Bridge to Run a Smooth Meeting
Tech Republic
SEPTEMBER 27, 2024
Setting up a conference bridge isn't hard, but you don’t want to get it wrong for important calls. Learn how to bridge calls securely.
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6 Ways to Automate Key Elements of a Call Center Workflow
Tech Republic
NOVEMBER 5, 2024
Small improvements to your call center workflow can lead to big wins. Learn how to automate routine tasks to save time and reduce human error.
How To 103
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High Call Center Queuing Times? 5 Causes With Easy Fixes
Tech Republic
OCTOBER 15, 2024
Discover the best ways to get call center queuing times under control without telling agents to work harder.
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5 Signs a Hosted Contact Center Solution Is the Best Option
Tech Republic
NOVEMBER 19, 2024
Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is the way to go.
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7 Simple Steps to Use Windows Fax and Scan
Tech Republic
JANUARY 10, 2025
So long as you have a built-in modem, you can use Windows Fax and Scan to send and receive faxes from your computer. Learn how to use this classic program along with alternative faxing methods.
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How to Test a Call Center Integration Before Buying Seats
Tech Republic
NOVEMBER 6, 2024
If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to investigate before you buy.
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IVA vs IVR: Which One is Right for Your Business?
Tech Republic
DECEMBER 13, 2024
IVA can do a lot more but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed decision.
VOIP 103
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How to Write a Call Center Business Plan in 7 Steps
Tech Republic
DECEMBER 2, 2024
Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and more.
How To 109
109 
How To Improve Contact Center CX Without Buying New Tech
Tech Republic
NOVEMBER 18, 2024
Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you already use.
How To 103
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How to Send a Free Test Fax to Make Sure Everything Works
Tech Republic
DECEMBER 31, 2024
Dont leave an important document or communication to chance. Learn how to send a test fax for free in 10 minutes or less.
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When to Use a Mesh VPN and Four Signs You Shouldn’t
Tech Republic
JANUARY 7, 2025
A mesh VPN enables direct, flexible communication if it's a good fit. See whether or not its a viable solution for you.
VOIP 103
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