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Redefining The Fate Of Virtual Care

Forrester IT

Last quarter delivered several shocks to the healthcare system, including a series of downturns for virtual care.

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Predictions 2021: It’s All About Empathy, Digital, And Virtualizing Customer Care

Forrester IT

The purpose of customer service is no longer just to alleviate run-of-the-mill inconveniences; it is to provide fundamental and necessary services for consumers devastated by the COVID-19 pandemic. Learn how customer service will evolve in 2021.

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Gartner: Top strategic technology trends for 2022

Network World

Digital investments, be they in AI, cloud, security, or engineering, will be among the top technology drivers for 2022, according to Gartner’s annual forecast of what it expects will be leading strategic IT trends. Gartner unwrapped its forecast at its virtual IT Symposium/Xpo Americas this week.

Trends 218
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What You Need To Know About Amazon Care – The Company’s Virtual First Healthcare Offering

Forrester IT

Amazon announced the expansion of Amazon Care–its virtual care pilot program –to all of its US employees starting this summer.

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Gartner: Top strategic technology trends for 2021

Network World

Companies need to focus on architecting resilience and accept that disruptive change is the norm, says research firm Gartner, which unveiled its annual look at the top strategic technology trends that organizations need to prepare for in the coming year.

Trends 218
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B2B Marketing Event Trends: Virtual Is Here To Stay; Hybrid Is On The Way

Forrester IT

At the start of the pandemic marketers were forced to adopt virtual events. The past 18 months have seen B2B events undergo the most profound period of change this century. As protective vaccines became available, we’re now starting to see initial signs of in-person event activity returning. But what does the future hold?

B2B 195
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Provider Enablement Drives Long-Lasting Virtual Care Engagement: Key Takeaways From The Forrester Wave™

Forrester IT

Virtual healthcare has become a core component of consumer-clinician engagement. According to the Forrester Analytics Consumer Technographics® US Omnibus Q4 Survey, 2020, 41% of US online adults had a virtual visit for primary care–and the rate of adoption continues to grow.