IT Toolbox

AUGUST 15, 2016

After years of being taken for granted, the humble medium of voice is unlocking a higher level of productivity through unified communications.

Unified Communications 100

Unified Communications Programming Applications Cloud 100

IT Toolbox

JULY 26, 2016

Most analysis about Unified Communications focuses on the solution, such as features, applications, the underlying technology, etc. This knowledge is essential for making good decisions, but is far from complete, especially if you’re just getting up to speed on UC.

Unified Communications 100

Unified Communications Analysis Applications 100

IT Toolbox

JULY 18, 2016

My last post examined the implications of IoT for IT, and that provides a good foundation for the business to fully leverage the opportunity, especially for Unified Communications. Even for IT, IoT will be difficult to understand, let alone apply to your business. However, that

Unified Communications 100

Unified Communications 100

Network World

APRIL 19, 2017

First up this week Cisco said a vulnerability in the Session Initiation Protocol (SIP) UDP throttling process of Cisco Unified Communications Manager (Cisco Unified CM) software could let an unauthenticated, remote attacker cause a denial of service (DoS) attack.

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Unified Communications Security Software Software 321

IT Toolbox

AUGUST 15, 2016

A new partnership between Pacific West and East Coast companies intends to offer unified communications services and contact center solutions in sectors including healthcare, automotive and insurance, as well as for government agencies.

Unified Communications 100

Unified Communications Government Automotive Insurance 100

IT Toolbox

JULY 15, 2016

I began this series with a brief overview of IoT – the Internet of Things – and how it expands the concept of connectedness by including both people and “things” We’re still very much in the discovery phase with IoT, and while nobody really knows where this will take

Unified Communications 134

Unified Communications Internet 134

IT Toolbox

MARCH 6, 2017

VoIP Supply has entered into a master agent agreement with California-based PanTerra for the distribution of PanTerra’s unified cloud services. It has also been granted permission to authorize sub-agents for the re-sale of PanTerra unified cloud services.

VOIP 125

VOIP Unified Communications Cloud Security 125

CIO Business Intelligence

APRIL 19, 2023

The goal of Avaya Cloud Office, in addition to effective customer communications, is to provide a unified communications platform for employees that can call, meet, and message wherever they are. The employee adoption of Avaya Cloud Office was quick.

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Unified Communications Healthcare Cloud Budget 245

IT Toolbox

OCTOBER 23, 2017

This article focuses on BC/DR for your voice over IP (VoIP)/unified communications (UC) business phone system. The year 2017 has been a busy year for hurricanes

Disaster Recovery 196

Disaster Recovery VOIP Unified Communications Business Continuity 196

Forrester IT

APRIL 7, 2022

Some years, Enterprise Connect is the place where the world’s biggest vendors make significant announcements in the unified communications or contact center space. 2022 was one of those years, with both Amazon and Google making significant noise in the contact center space.

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Unified Communications Google Enterprise Enterprise 195

Computer Weekly

AUGUST 12, 2016

Kent-based residential care charity Avante Care and Support installed an IP PBX to manage telephony across multiple sites and a mobile workforce

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Unified Communications Mobile 100

IT Toolbox

JULY 25, 2016

After writing about the impact of IoT on UC over the past few posts, I’ve decided to add a coda to make the analysis more complete. Over the course of this series, I’ve looked at IoT’s impact on IT, your employees and your contact center.

Unified Communications 100

Unified Communications Analysis Course 100

Network World

FEBRUARY 13, 2017

You have to figure out who you trust with your unified communications and customer care solutions. I’m not bold enough to say, ‘Hey, come on over and write me a check right now.’ That’s not how this works. It’s not an overnight decision. And to get there means asking a lot of questions – and getting the answers you need.”

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Unified Communications Examples Network Company 225

IT Toolbox

JULY 19, 2016

To close out this series , to whatever extent your business has a contact center operation, this is a critical piece for seeing the big picture with IoT. With UC, IoT is as much about connecting to the devices customers use as to connecting with them on a person-to-person

Unified Communications 100

Unified Communications 100

IT Toolbox

OCTOBER 23, 2017

Unified communications (UC) has become a mainstream solution, with compelling, ready-made business cases for collaboration and productivity that any business can appreciate. That said, there are still multiple flavors from which to pick.

Unified Communications 187

Unified Communications Cloud 187

Social, Agile and Transformation

FEBRUARY 15, 2021

Nor are projects to get your organization on Microsoft 365, establish unified communications, or develop microservice architectures. . Sorry folks, your efforts to move to the cloud, create CI/CD pipelines, or centralize a data lake is not digital transformation.

Unified Communications 184

Unified Communications Architecture Microsoft Cloud 184

IT Toolbox

JUNE 20, 2017

A Unified Communications as a Service (UCaaS) platform can serve as the backbone for a small to medium-sized business (SMB). As such, it’s important for your SMB to have a cloud UC migration strategy that taxes neither your IT department (if one exists) or just plain inconveniences your business.

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SMB Unified Communications Cloud Strategy 179

IT Toolbox

JUNE 19, 2017

The voice over IP (VoIP)/unified communications (UC) market has dozens of types of resellers. Traditional interconnects and on-premises private branch exchange resellers have been around for years and continue to exist, but their profit model is changing.

VOIP 168

VOIP Unified Communications Cloud 168

IT Toolbox

JULY 20, 2017

As time passes and cloud-based voice over IP (VoIP)/unified communications (UC) services continue to grow, IP phones have become easier to use, more application friendly, and more cost-effective. Vendors and resellers that sell IP phones may overuse this cliché, but it’s still a true statement.

Unified Communications 170

Unified Communications VOIP Applications Cloud 170

IT Toolbox

AUGUST 16, 2017

Mobile devices have hugely influenced voice over IP (VoIP) and unified communications (UC) over the past few years. As mobile apps for VoIP and UC mature, in many cases they drive the solution that works best for many businesses.

VOIP 167

VOIP Mobile Unified Communications Security 167

IT Toolbox

OCTOBER 24, 2017

Over the years, as IP phones have become more advanced—color touchscreens, multiple lines, web-based applications, advanced unified communications (UC) functions—I’ve seen the political battles play out over and over again.

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Unified Communications Applications 160

IT Toolbox

OCTOBER 23, 2017

Cloud technology has led to just about everything being offered up as a service , and unified communications (UC) hasn’t been left out. With some vendors offering hosted voice over IP (VoIP) communications, there has been some confusion over whether UC or UCaaS is the better solution. The result is UC as a Service (UCaaS).

VOIP 160

VOIP Unified Communications Cloud 160

IT Toolbox

MAY 23, 2017

As the market for unified communications (UC) matures and grows stronger, many businesses are turning their attention to UC integration and how it can deliver increased value for them.

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Unified Communications Trends 160

IT Toolbox

MAY 23, 2017

As the cloud becomes increasingly fundamental to how business services are delivered and deployed, it’s no surprise to see that unified communications (UC) are tilting toward a cloud future, as well.

Unified Communications 158

Unified Communications Cloud Trends 158

Computerworld Vertical IT

MAY 13, 2022

Most businesses have left their quaint PBX phone systems behind and moved to a unified communications system (UC) that exists entirely in the cloud, because they don’t want to be tied to a particular location to communicate. The debate is over — and the cloud won.

Unified Communications 60

Unified Communications Tools Cloud System 60

CIO Business Intelligence

JUNE 21, 2022

However, capabilities such as Cases are not new and pitch AWS in direct competition with companies such as Salesforce, Service Now, SAP, and Google, which already offer Unified Communications as a Service (UCaaS) and Contact Center as a Service (CaaS ) solutions. Collaboration Software, SaaS, Unified Communications

Unified Communications 288

Unified Communications SAP Cloud Enterprise 288

CIO Business Intelligence

MARCH 15, 2022

Engagent needed a unified communications platform that delivered, shifting the core of their business while maintaining their high degree of customer service and responsiveness. Streamlined efficiency .

Healthcare 317

Healthcare Unified Communications Insurance Cloud 317

IT Toolbox

MARCH 20, 2017

Email and phone calls are now taking a backseat to unified communications. Technology has dramatically changed the way we do business over the past decade. The workplace dynamic has been enhanced through the introduction and evolution of team collaboration.

Unified Communications 154

Unified Communications Trends Tools Software 154

IT Toolbox

JUNE 20, 2016

Regardless of whether you’re an end user or a reseller, you may be affected by the continuous consolidation taking place in the voice over IP (VoIP) and unified communications (UC) market. To achieve these lofty projections, there will be a significant

VOIP 154

VOIP Unified Communications System Cloud 154

IT Toolbox

OCTOBER 2, 2017

Unified communications (UC) is in an interesting phase of development, transforming from simply a workplace collaboration platform into the nexus for powerful business software integrations. Key to that evolutionary step are application programming interfaces (APIs).

Unified Communications 150

Unified Communications Applications Programming Software 150

IT Toolbox

JUNE 20, 2016

The Internet of Things (IoT) and unified communications (UC) might, on first glance, appear to be an odd pairing. So, what is the synergistic link between the IoT

Unified Communications 150

Unified Communications Internet Applications Industry 150

IT Toolbox

MARCH 14, 2017

Yealink, a leading global unified communication (UC) terminal solution provider, and Phonism a cloud solution for VoIP device provisioning and management, this week certified all Yealink desktop IP phones

VOIP 146

VOIP Hardware Unified Communications Cloud 146

IT Toolbox

JUNE 21, 2016

This is the final post in my series exploring five different business objectives that could strengthen – or even create – the business case for your company to deploy Unified Communications. Initially, I referred to these as “forces”, which they are as well. My intention

Unified Communications 140

Unified Communications Company 140

CIO Business Intelligence

MARCH 8, 2023

Create a conversational workspace Workstream Collaboration is a cloud-based application that converges siloed unified communications (UC) and contact center technology into one tool with one single application.

Unified Communications 299

Unified Communications Healthcare Applications Architecture 299

CIO Business Intelligence

JANUARY 11, 2023

Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.

Tourism 299

Tourism Unified Communications Travel System 299

IT Toolbox

APRIL 20, 2017

As unified communications (UC) platforms have matured and reached a healthy rate of adoption in the marketplace, much attention has been paid to how they will evolve to deliver even greater business value.

Artificial Intelligence 134

Artificial Intelligence Unified Communications Applications Company 134

IT Toolbox

MARCH 9, 2017

The overlap between CRM systems and unified communications networks is about to get a major upgrade via a new partnership.

Network 134

Network Unified Communications Applications System 134