IT Toolbox

JULY 26, 2016

Most analysis about Unified Communications focuses on the solution, such as features, applications, the underlying technology, etc. This knowledge is essential for making good decisions, but is far from complete, especially if you’re just getting up to speed on UC.

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IT Toolbox

JULY 18, 2016

My last post examined the implications of IoT for IT, and that provides a good foundation for the business to fully leverage the opportunity, especially for Unified Communications. Even for IT, IoT will be difficult to understand, let alone apply to your business. However, that

Unified Communications 100

Unified Communications 100

IT Toolbox

AUGUST 15, 2016

A new partnership between Pacific West and East Coast companies intends to offer unified communications services and contact center solutions in sectors including healthcare, automotive and insurance, as well as for government agencies.

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Unified Communications Government Automotive Insurance 100

IT Toolbox

JULY 15, 2016

I began this series with a brief overview of IoT – the Internet of Things – and how it expands the concept of connectedness by including both people and “things” We’re still very much in the discovery phase with IoT, and while nobody really knows where this will take

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IT Toolbox

MARCH 6, 2017

VoIP Supply has entered into a master agent agreement with California-based PanTerra for the distribution of PanTerra’s unified cloud services. It has also been granted permission to authorize sub-agents for the re-sale of PanTerra unified cloud services.

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VOIP Unified Communications Cloud Security 124

IT Toolbox

OCTOBER 23, 2017

This article focuses on BC/DR for your voice over IP (VoIP)/unified communications (UC) business phone system. The year 2017 has been a busy year for hurricanes

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Disaster Recovery VOIP Unified Communications Business Continuity 196

Forrester IT

APRIL 7, 2022

Some years, Enterprise Connect is the place where the world’s biggest vendors make significant announcements in the unified communications or contact center space. 2022 was one of those years, with both Amazon and Google making significant noise in the contact center space.

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Unified Communications Google Enterprise Enterprise 195

Computer Weekly

AUGUST 12, 2016

Kent-based residential care charity Avante Care and Support installed an IP PBX to manage telephony across multiple sites and a mobile workforce

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Unified Communications Mobile 100

IT Toolbox

JULY 25, 2016

After writing about the impact of IoT on UC over the past few posts, I’ve decided to add a coda to make the analysis more complete. Over the course of this series, I’ve looked at IoT’s impact on IT, your employees and your contact center.

Unified Communications 100

Unified Communications Analysis Course 100

Social, Agile and Transformation

FEBRUARY 15, 2021

Nor are projects to get your organization on Microsoft 365, establish unified communications, or develop microservice architectures. . Sorry folks, your efforts to move to the cloud, create CI/CD pipelines, or centralize a data lake is not digital transformation.

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Unified Communications Architecture Microsoft Cloud 191

IT Toolbox

OCTOBER 23, 2017

Unified communications (UC) has become a mainstream solution, with compelling, ready-made business cases for collaboration and productivity that any business can appreciate. That said, there are still multiple flavors from which to pick.

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IT Toolbox

JULY 19, 2016

To close out this series , to whatever extent your business has a contact center operation, this is a critical piece for seeing the big picture with IoT. With UC, IoT is as much about connecting to the devices customers use as to connecting with them on a person-to-person

Unified Communications 100

Unified Communications 100

IT Toolbox

JUNE 20, 2017

A Unified Communications as a Service (UCaaS) platform can serve as the backbone for a small to medium-sized business (SMB). As such, it’s important for your SMB to have a cloud UC migration strategy that taxes neither your IT department (if one exists) or just plain inconveniences your business.

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SMB Unified Communications Cloud Strategy 178

IT Toolbox

JUNE 19, 2017

The voice over IP (VoIP)/unified communications (UC) market has dozens of types of resellers. Traditional interconnects and on-premises private branch exchange resellers have been around for years and continue to exist, but their profit model is changing.

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VOIP Unified Communications Cloud 168

IT Toolbox

JULY 20, 2017

As time passes and cloud-based voice over IP (VoIP)/unified communications (UC) services continue to grow, IP phones have become easier to use, more application friendly, and more cost-effective. Vendors and resellers that sell IP phones may overuse this cliché, but it’s still a true statement.

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Unified Communications VOIP Applications Cloud 170

IT Toolbox

AUGUST 16, 2017

Mobile devices have hugely influenced voice over IP (VoIP) and unified communications (UC) over the past few years. As mobile apps for VoIP and UC mature, in many cases they drive the solution that works best for many businesses.

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VOIP Mobile Unified Communications Security 167

IT Toolbox

OCTOBER 24, 2017

Over the years, as IP phones have become more advanced—color touchscreens, multiple lines, web-based applications, advanced unified communications (UC) functions—I’ve seen the political battles play out over and over again.

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Unified Communications Applications 160

IT Toolbox

OCTOBER 23, 2017

Cloud technology has led to just about everything being offered up as a service , and unified communications (UC) hasn’t been left out. With some vendors offering hosted voice over IP (VoIP) communications, there has been some confusion over whether UC or UCaaS is the better solution. The result is UC as a Service (UCaaS).

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VOIP Unified Communications Cloud 159

IT Toolbox

MAY 23, 2017

As the market for unified communications (UC) matures and grows stronger, many businesses are turning their attention to UC integration and how it can deliver increased value for them.

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IT Toolbox

MAY 23, 2017

As the cloud becomes increasingly fundamental to how business services are delivered and deployed, it’s no surprise to see that unified communications (UC) are tilting toward a cloud future, as well.

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Unified Communications Cloud Trends 157

Computerworld Vertical IT

MAY 13, 2022

Most businesses have left their quaint PBX phone systems behind and moved to a unified communications system (UC) that exists entirely in the cloud, because they don’t want to be tied to a particular location to communicate. The debate is over — and the cloud won.

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Unified Communications Tools Cloud System 60

IT Toolbox

MARCH 20, 2017

Email and phone calls are now taking a backseat to unified communications. Technology has dramatically changed the way we do business over the past decade. The workplace dynamic has been enhanced through the introduction and evolution of team collaboration.

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Unified Communications Trends Tools Software 153

IT Toolbox

JUNE 20, 2016

Regardless of whether you’re an end user or a reseller, you may be affected by the continuous consolidation taking place in the voice over IP (VoIP) and unified communications (UC) market. To achieve these lofty projections, there will be a significant

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VOIP Unified Communications System Cloud 154

IT Toolbox

OCTOBER 2, 2017

Unified communications (UC) is in an interesting phase of development, transforming from simply a workplace collaboration platform into the nexus for powerful business software integrations. Key to that evolutionary step are application programming interfaces (APIs).

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Unified Communications Applications Programming Software 149

IT Toolbox

JUNE 20, 2016

The Internet of Things (IoT) and unified communications (UC) might, on first glance, appear to be an odd pairing. So, what is the synergistic link between the IoT

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Unified Communications Internet Applications Industry 150

IT Toolbox

MARCH 14, 2017

Yealink, a leading global unified communication (UC) terminal solution provider, and Phonism a cloud solution for VoIP device provisioning and management, this week certified all Yealink desktop IP phones

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VOIP Hardware Unified Communications Cloud 145

IT Toolbox

JUNE 21, 2016

This is the final post in my series exploring five different business objectives that could strengthen – or even create – the business case for your company to deploy Unified Communications. Initially, I referred to these as “forces”, which they are as well. My intention

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Unified Communications Company 140

IT Toolbox

APRIL 20, 2017

As unified communications (UC) platforms have matured and reached a healthy rate of adoption in the marketplace, much attention has been paid to how they will evolve to deliver even greater business value.

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Artificial Intelligence Unified Communications Applications Company 133

IT Toolbox

MARCH 9, 2017

The overlap between CRM systems and unified communications networks is about to get a major upgrade via a new partnership.

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Network Unified Communications Applications System 133

IT Toolbox

DECEMBER 1, 2017

This is a topic I address often, as it’s easy to think of Unified Communications as a technology purchase. That may be true, but it only addresses one part of the UC story. There is a great deal to consider on both sides of the purchase – planning for UC and then living with UC once it’s deployed.

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Unified Communications Strategy 138

IT Toolbox

OCTOBER 4, 2017

Businesses that are already familiar with the concept of unified communications (UC) may simply conceive of it as a collaboration tool designed to enhance communications and boost productivity.

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Unified Communications Applications Tools 133

IT Toolbox

DECEMBER 1, 2017

Unified communications (UC) deployments, once considered with some skepticism by businesses that didn’t understand the value of the technology, have become mainstream. Business collaboration has evolved by leaps and bounds in recent years, and it shows no signs of slowing down.

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Unified Communications Trends 127

IT Toolbox

NOVEMBER 16, 2017

In business technology, there are tools that enable collaboration called Unified Communications and Collaboration (UC&C) tools. Every successful project needs good tools—tools to build homes, remodel homes, and demolish homes; tools for your home computers, tablets, and mobile phones.

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Tools Unified Communications Mobile 124

IT Toolbox

SEPTEMBER 18, 2017

Unified communications (UC) systems have faced some productive competitive pressure in the mobile arena. Over-the-top (OTT) communications apps like WhatsApp as well as collaboration apps such as Slack have raised consumers’ and employees’ expectations for how mobile communications should be delivered.

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Mobile Unified Communications System 124

IT Toolbox

JULY 6, 2017

The growth of unified communications (UC) throughout North America’s business infrastructure is leading some larger firms to take to the acquisitions trail in an effort to broaden their offering.

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VOIP Unified Communications Company 124

IT Toolbox

MAY 23, 2017

As unified communications (UC) enjoys an increasingly solid footing in the market, businesses are becoming more proficient with a range of communications technologies and beginning to envision more sophisticated use cases for applying such technology at their organizations.

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IT Toolbox

JULY 12, 2017

For example, as a business expands, will its unified communications network, in which VoIP often plays a key role, be able to hold up? As more businesses migrate and make the transition to VoIP, the pressing issues of network performance and reliability continue to rear their sometimes not-so-pretty heads.

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VOIP Network Unified Communications Examples 124