It’s Time To Put Security And Privacy Front And Center For Virtual Care
Forrester IT
DECEMBER 22, 2020
(Written with Benjamin Corey, senior research associate at Forrester) Telehealth (virtual care) usage has skyrocketed during the pandemic.
Virtualization Related Topics 
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Important Questions To Answer Before Making Your Events Virtual
Forrester IT
DECEMBER 21, 2020
Back in March, Nick Barber and I teamed up to help B2B marketers assess whether virtual events were a viable alternative to physical, as COVID-19 forced event managers to cancel in–person events wholesale.
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It’s Time Chatbots And Virtual Assistants Play A Bigger Role In The B2B Buyer Journey
Forrester IT
DECEMBER 11, 2020
It’s time for B2B marketers to close the gaps in their customers’ digital experiences with the assistance of automated conversations created by chatbots and virtual assistants (VAs). These solutions are already popular in B2C and B2B markets, creating experiences that: Meet modern buyers’ expectations of immediacy.
Healthcare Is Making The Shift To Virtual-First Delivery Across Routine And Specialty Care
Forrester IT
MAY 21, 2020
Seemingly overnight, consumer demand shifted to convenient access through virtual care. Healthcare will remain forever changed by the COVID-19 pandemic.
Going to Market Smarter in the New Economy
Advertiser: ZoomInfo
In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. Technology will continue to play a part in fostering buyer allegiance and building brands in the “new normal.”
Virtual Care is A Requirement – Not A “Nice To Have”
Forrester IT
JUNE 3, 2020
Virtual Care Blog Series – Part 2 The pandemic has pushed virtual care technologies to make the leap across the chasm of adoption as even the pragmatists and conservatives have started deploying these services.
Virtual Event Momentum Will Move Strategy and Tech Forward Rapidly
Forrester IT
AUGUST 4, 2020
B2B marketers are turning to virtual event solutions as an alternative to physical conferences and meetings during the coronavirus pandemic. Successful marketers start with strategy and define the customer experience they want their online events to deliver.
The Recruiting Crossword Puzzle
Advertiser: ZoomInfo
On top of ever-increasing advancements on the technology front (hello, artificial intelligence), try adding record-low unemployment and candidates’ virtual omnipresence and you’ve got yourself a pretty passive, well-informed, and crowded recruiting landscape. The good news?
How to Accelerate Product Sales Virtually
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Everyone sells online these days, but outselling the (virtual) competition requires following a few key principles. Yellowfin CEO Glen Rabie shares his insights on resonating with buyers in this short video.
Your Future Signature
Advertiser: Birosign
Birosign’s revolutionary pen connects the biological identity of the user with their virtual identity, which is essential for digital and remote work. The fine motor movements of the hand are unique and cannot be imitated or stolen. Download the guide to learn about your future signature!
3 Sizzling Ways to Warm up Cold Calls
Advertiser: ZoomInfo
Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction. Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals.
The Contact Center of the Future with Real-Time AI
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Depending on the customer base, you may have 40% of your chat, SMS, and email answered by a chatbot, 30% of voice calls answered by a virtual agent or voice bot, and only 30% actually answered by a human. What does the contact center of the future look like?
Reimagining CX: How to Implement Effective AI-Driven Transformations
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries.
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